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Return, Change and Cancellation
This text has been translated from Turkish to English and arranged according to terms of delivery in Turkey as per applicable rules and laws in Turkey. In case of delivery to countries other than Turkey, we hereby declare shipping and delivery times may be extended, different shipping rates may be applicable, you will be subject to taxation legislation of the country you are located in and our company will assume no responsibility at any condition.
CONDITIONS FOR RETURNS AND REPLACEMENTS
You can return the product you purchased in the exact form you received without causing any damage/impairment within 14 (fourteen) days from the date of delivery.
- Products without their respective invoice, box or packaging or used products cannot be returned/replaced.
- Products purchased at Derimod stores cannot be replaced or returned over the web site.
- Partial return is not possible in campaign products (50% discount for second product, buy 3 pay 2 etc.).
- Before sending us the product to be returned, you need to call us (0850 288 4 288) or send your request to the e-mail address firstname.lastname@example.org. You can fill out the information form on the back of the invoice and send us when your request is confirmed.
- You need to send all copies of the invoice with the product to be returned.
- You need to bear shipping costs for returned products (except for right of withdrawal). In case of defective products, return shipping costs will be borne by DERİMOD provided it is returned through UPS cargo.
- In case of shipping costs charged on the invoice, return and replacements will be processed shipping cost excluded. Shipping costs are not refundable.
- A Derimod shopping cheque valid for 6 months is issued in return for the cost of the product at your discretion for returning products purchased at Derimod Online Store with credit card or bank transfer at stores. You need to inform us about your request of refund or cancellation of order by calling us (0850 288 4 288) or sending an e-mail to email@example.com before sending us the product to be returned.
- You can replace the products you purchased at Derimod Online Store with a different color or size at stores. If you ask for a different product, a shopping cheque will be issued in the same amount of the product you purchased to be discounted from the price of the new product.
When we receive the returned product, integrity of the product is controlled in presence of the cargo officer and it is determined whether it complies with terms and conditions for returns. Returns are not confirmed and are documented in a report in case of any violation of return conditions. If the returned product completely complies with necessary conditions, refunding process is initiated. When returned product is confirmed, the cost will be refunded to our credit card within the legal period which is 10 work days. This period begins with receipt of the product you returned by Derimod.com.tr. Our company cannot be held responsible for delays caused by banks or other institutions.
You can call 0850 288 4 288 or send an e-mail to firstname.lastname@example.org for cancellation of orders before the product is delivered to the shipping company. If the product is delivered to the shipping company or to your address, you can return the product within 14 DAYS according to return procedures.